Articles
Practice Guidance & Analysis
AI Can Draft Recovery Conversation Scripts, but the Listening Stays Human
A practical guide to using AI to draft motivational-interviewing-informed scripts, talking points and follow-up messages for recovery-at-work conversations. De-identification first, the MI frame in the prompt, and a human reviewer before any words reach an injured employee.
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Prompt Libraries Make WC AI Safer Only When Human Review Comes First
A practical SRC Act article on de-identification, placeholder prompt libraries, file-note drafting and human review controls for workers compensation communications.
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Leveraging AI to assist dissecting the SRC Act Review
A practitioner workflow for employers to dissect the December 2025 SRC Act Review with AI tooling. Project setup, four prompt patterns, submission scaffolding, and the two human review gates that keep the work defensible.
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AI Can Organise Recovery-at-Work Information, but People Must Decide
A practical SRC Act article on using AI to support suitable duties and recovery-at-work planning without replacing evidence, consultation or human judgement.
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Predictive Analytics and Claims Triage: A Risk Analysis for Scheme Operators
Predictive triage models promise faster decisions and better outcomes. They also concentrate legal, ethical, and procedural fairness risk. Here is how to think about both.
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Treating Practitioner Reports and AI: Where the Workflow Helps and Where It Hurts
AI is a strong summariser of treating practitioner reports and a poor judge of medical evidence. The line between the two is the difference between speed and risk.
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The Incapacity Cross-Check Workflow: AI as a Calculation Auditor
Section 19 calculations are arithmetic-heavy and error-prone. AI shines as a second pair of eyes, not as the primary calculator. Here is the workflow.
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AI Tools in Workers Compensation Claims: Where Value, Where Risk, Where Governance
AI is now operating across five workflows in workers compensation claims. The value is real. The governance baseline is non-negotiable. A practitioner's map of where each tool fits, what it actually does, and what to never do.
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ART Review Rights Under the SRC Act: A Practitioner's Map
Review and appeal rights under the SRC Act 1988 changed in October 2024 when the AAT became the Administrative Review Tribunal. A practitioner's map of the three review tiers, the timeframes that apply, and the place AI evidence is taking in workers compensation matters before the ART.
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The De-Identification Toolkit for Case Managers Working With AI
A working toolkit for case managers who use AI inside live claim files. Five identifier categories, a placeholder convention, and a daily desk routine.
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Reading the Reasoning Trail: A Case Note on AI Drafted Determinations
An illustrative case profile that mirrors live ART concerns: when an AI drafted determination cannot be unwound to its underlying reasoning, the determination itself is at risk.
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SRC Act and AI Assisted Determinations: A Practitioner Framework
AI can draft a determination in minutes, but the SRC Act still demands a qualified human decision maker. Here is the practitioner framework that keeps both true.
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Put it into practice
Case Law Tracker
SRC Act and ART decisions
In development. A tracker covering ART decisions on liability, incapacity, and rehabilitation under the SRC Act 1988, with practitioner notes on how AI-assisted determinations are being treated. The first edition publishes when there is a meaningful body of post-October 2024 ART decisions to analyse. Read ART Review Rights Under the SRC Act for the practitioner map in the meantime.
Tools
Practical instruments
AI Readiness Assessment
Bespoke role-specific question banks for case managers, WC managers, and claims and compliance officers.
AI Tool Comparison
Side-by-side comparison of major AI tools with criteria weighted for WC practitioners.
WC Self-Assessment
A dedicated practitioner self-assessment for AI use across intake, liability, and rehabilitation workflows is in development. In the meantime, the AI Readiness Assessment includes a WC Case Manager path with bespoke questions covering these workflows.
Disclaimer. Content on this page is general information only. It is not legal, compliance, or professional advice. The SRC Act 1988 should always be consulted directly. Practitioners should refer to current Comcare guidelines and seek legal advice where required. Nothing on this page constitutes a formal determination or interpretation of law.