New interactive tool
WC Self-Assessment
Map your SRC Act practice, AI included. An educational self-reflection tool for Comcare practitioners, with a personalised PDF report.
Framework Coverage
SRC Act 1988
The legislative framework for Commonwealth workers compensation
AI Tools in Claims
Where AI adds value and where governance is required
ART Review Rights
Review and appeal rights under the SRC Act
Learning Module: LM-W01
AI for SRC Act Claims Practice, a full assessed course with a 30-question quiz
Articles
Practice Guidance & Analysis
Section 57 Examinations: AI Can Build the Referral, Not Make the Call
Since June 2024 a decision to require a section 57 medical examination is a reviewable determination, and since October 2024 it must comply with a mandatory Guide built around ethical, transparent and accountable decision-making. That raises the stakes on the referral paperwork. AI can assemble the de-identified brief, draft the question set and produce a Guide-aligned record, while the decision to require the examination stays a human judgement.
Read article
The Medical Report Now Has to Declare Its AI
Since 2 March 2026 an expert report prepared for the Administrative Review Tribunal has to state whether it contains generative AI content, identify that content and the applications used, and certify the expert checked all of it. Clause 3.7 is the part claims practitioners have missed. Reports commissioned during the claim end up in the Tribunal's documents and are read against a standard they were never written to meet.
Read article
Preventing Double Payment Under the SRC Act: AI Can Flag the Overlap, Not Calculate the Offset
The SRC Act guards against paying twice for the same injury: through third-party damages, an overlapping state workers compensation claim, or a state general compensation scheme. AI can flag a file for a possible overlap early and build the chronology of the parallel claim. Calculating the offset or recovery amount is a determination that stays with the case manager.
Read article
Reasonable Excuse Under the SRC Act: AI Can Structure the Analysis, Not Make the Finding
One test runs through five sections of the SRC Act: whether a claimant who failed to comply had a reasonable excuse. AI can structure that analysis on a de-identified file, sort the facts against the subjective and objective limbs and flag missing evidence. The reasonable-excuse finding, and any suspension or refusal that follows, stays with the human delegate.
Read article
Two Doctors Disagree: AI Can Map the Conflict, Not Resolve It
When a treating doctor and an independent examiner disagree, the delegate has to weigh two medical opinions and determine liability on the balance of probabilities. AI can build the comparison so you spend your time on the judgement, not the sorting. Here is a de-identified workflow that keeps the weighing, and the decision, with the delegate.
Read article
AI Can Map a Section 29 Household Services Claim. It Cannot Decide What Is Reasonable
AI can organise a de-identified section 29 household services claim by task, pre-injury contribution, post-injury capacity, household composition, family contribution, disruption and cost. It cannot apply the word reasonable. This guide gives you the evidence map, the prompt and the human decision line.
Read article
AI Can Organise a Section 36 Rehabilitation Assessment. It Cannot Choose the Program
AI can build a de-identified source register, chronology, evidence map and question list for a section 36 rehabilitation assessment under the SRC Act. It cannot conduct the statutory assessment, require an examination, select the assessor or choose the rehabilitation program. This guide maps where the machine stops and the people named by the Act take over.
Read article
AI Can Build the Section 16 Picture, Not Make the Call
Section 16 of the SRC Act pays for medical treatment only where it was reasonable to obtain and the cost is appropriate. That is a judgement, not a fact. This guide gives you the prompts, the Monday workflow and the checklist so AI assembles the picture while a delegated officer makes the call.
Read article
AI and the Reasonable Administrative Action Exclusion: Map the Actions, Keep the Judgement
A practical guide to where AI genuinely helps with a section 5A reasonable administrative action determination, and exactly where the work stops being organisation and becomes human judgement.
Read article
AI and Permanent Impairment: Organise the Evidence, Keep the Judgement
A permanent impairment claim under section 24 lives or dies on the medical evidence. AI can assemble, de-identify and structure that evidence against the approved Guide, and surface the gaps. It cannot assess the impairment or make the determination. Here is the workflow.
Read article
Build a WC Evidence Chronology Tool Without Outsourcing Judgement
A practical pattern for using an LLM to build an offline, de-identified workers compensation evidence chronology tool that organises facts while the delegate keeps every SRC Act decision.
Read article
AI Can Draft Recovery Conversation Scripts, but the Listening Stays Human
A practical guide to using AI to draft motivational-interviewing-informed scripts, talking points and follow-up messages for recovery-at-work conversations. De-identification first, the MI frame in the prompt, and a human reviewer before any words reach an injured employee.
Read article
Prompt Libraries Make WC AI Safer Only When Human Review Comes First
A practical SRC Act article on de-identification, placeholder prompt libraries, file-note drafting and human review controls for workers compensation communications.
Read article
Leveraging AI to assist dissecting the SRC Act Review
A practitioner workflow for employers to dissect the December 2025 SRC Act Review with AI tooling. Project setup, four prompt patterns, submission scaffolding, and the two human review gates that keep the work defensible.
Read article
AI Can Organise Recovery-at-Work Information, but People Must Decide
A practical SRC Act article on using AI to support suitable duties and recovery-at-work planning without replacing evidence, consultation or human judgement.
Read article
Predictive Analytics and Claims Triage: A Risk Analysis for Scheme Operators
Predictive triage models promise faster decisions and better outcomes. They also concentrate legal, ethical, and procedural fairness risk. Here is how to think about both.
Read article
Treating Practitioner Reports and AI: Where the Workflow Helps and Where It Hurts
AI is a strong summariser of treating practitioner reports and a poor judge of medical evidence. The line between the two is the difference between speed and risk.
Read article
The Incapacity Cross-Check Workflow: AI as a Calculation Auditor
Section 19 calculations are arithmetic-heavy and error-prone. AI shines as a second pair of eyes, not as the primary calculator. Here is the workflow.
Read article
AI Tools in Workers Compensation Claims: Where Value, Where Risk, Where Governance
AI is now operating across five workflows in workers compensation claims. The value is real. The governance baseline is non-negotiable. A practitioner's map of where each tool fits, what it actually does, and what to never do.
Read article
ART Review Rights Under the SRC Act: A Practitioner's Map
Review and appeal rights under the SRC Act 1988 changed in October 2024 when the AAT became the Administrative Review Tribunal. A practitioner's map of the three review tiers, the timeframes that apply, and the place AI evidence is taking in workers compensation matters before the ART.
Read article
The De-Identification Toolkit for Case Managers Working With AI
A working toolkit for case managers who use AI inside live claim files. Five identifier categories, a placeholder convention, and a daily desk routine.
Read article
Reading the Reasoning Trail: A Case Note on AI Drafted Determinations
An illustrative case profile that mirrors live ART concerns: when an AI drafted determination cannot be unwound to its underlying reasoning, the determination itself is at risk.
Read article
SRC Act and AI Assisted Determinations: A Practitioner Framework
AI can draft a determination in minutes, but the SRC Act still demands a qualified human decision maker. Here is the practitioner framework that keeps both true.
Read articleInteractive tools
Put it into practice
Case Law Tracker
SRC Act and ART decisions
In development. A tracker covering ART decisions on liability, incapacity, and rehabilitation under the SRC Act 1988, with practitioner notes on how AI-assisted determinations are being treated. The first edition publishes when there is a meaningful body of post-October 2024 ART decisions to analyse. Read ART Review Rights Under the SRC Act for the practitioner map in the meantime.
Tools
Practical instruments
WC Self-Assessment
Map your SRC Act practice capability across your dimensions, with AI leverage woven through. 15-25 minutes, free, anonymous, personalised PDF report.
AI Readiness Assessment
Bespoke role-specific question banks for case managers, WC managers, and claims and compliance officers.
Learning Module: LM-W01
AI for SRC Act Claims Practice. A full assessed course with a 30-question quiz, from de-identification to determination drafting.
Disclaimer. Content on this page is general information only. It is not legal, compliance, or professional advice. The SRC Act 1988 should always be consulted directly. Practitioners should refer to current Comcare guidelines and seek legal advice where required. Nothing on this page constitutes a formal determination or interpretation of law.